Terms and conditions
When taking over the goods, the buyer is obliged to check for any damage and immediately complain to the delivery person who delivered the goods, ie refuse to take over the shipment with visible damage. When we deliver the originally packaged package to your door and you pick up the goods with the obligatory signature on the delivery note, you confirm that the goods have been properly delivered.
The costs incurred by returning the shipment, due to untimely collection, are borne by the buyer.
The goods are insured against loss in delivery, and if the Buyer does not receive any notification of delivery of goods from the Seller even after 14 days from the delivery of the order, he must inform the Seller so that action can be taken to find the shipment.
In most cases, delivery will be made within 3 to 5 working days of receiving payment. Exceptionally, we reserve the right to deliver within 14 days, of which the buyer will be notified in a timely manner.
Nonokai (hereinafter referred to as Nonokai) reserves the right not to deliver goods on the basis of non-payment for orders and for orders with incomplete and / or inaccurate information.
After the payment is recorded, the Buyer receives a notification in electronic form with an indication of delivery.
Exceptionally, when choosing cash on delivery, the product is sent after notification but no prior payment is expected. A paper invoice will be delivered to the Buyer with the shipment.
All prices include VAT.
Concluding and terminating sales contracts
The subject of the Agreement is the purchase of the selected product or service through the web store www.hendrixmost.com
The contract enters into force from the moment the user accepts the offer and concludes the order via the website.
Pursuant to the Consumer Protection Act, the user may unilaterally terminate the Agreement within 14 days without giving a reason.
In order to exercise the right to unilaterally terminate the Agreement, the user must notify us of his decision to unilaterally terminate the Agreement by an unequivocal statement sent by mail or e-mail, stating your name, address, telephone, fax or e-mail address.
Confirmation of receipt of notification of unilateral termination of the contract will be sent to you, without delay, by e-mail.
The deadline for unilateral termination is 14 days from the day when the goods or the third person designated by the user, who is not the carrier, the goods that are the subject of the contract were handed over to possession.
If the user unilaterally terminates the Agreement, we will refund the money we received from the user, including delivery costs, without delay, and no later than 14 days from the date of receipt of the user’s decision to unilaterally terminate the contract, unless the user has chosen another type delivery which is not the cheapest standard delivery we have offered.
The refund will be made in the same way as you made the payment. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.
We can only refund the money after the goods are returned to us or after the user provides us with proof that he has sent the goods back to us.
The user should send the goods or hand them over to us without undue delay, and in any case no later than 14 days from the day he sent us the decision to unilaterally terminate the contract.
In the event of the user’s unilateral termination of the contract, the direct costs of returning the goods must be borne by the user.
In the event of the user’s unilateral termination of the contract, the user is responsible for any impairment of the goods returned, which is the result of handling the goods, except that necessary to determine the nature, characteristics and functionality of the goods.
We are liable for material defects in accordance with the provisions of the Civil Obligations Act.
The buyer is obliged to bear the direct costs of returning the goods himself if he exercises his right to unilaterally terminate the contract. Pursuant to the Consumer Protection Act, the buyer is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
The right to unilateral termination of the contract is excluded by law in several cases.
Complete information regarding the customer’s right to unilateral termination of the contract can be found at this link: Consumer Protection Act
Complaints
All products put up for sale are described with faithful photos and text. Each product is individually inspected before sending to the customer and Nonokai guarantees that all products sent to the customer are completely correct.
We tried to show you the colors that are as faithful as possible to the colors of the items. Of course, the actual colors displayed on your monitor vary from monitor to monitor and we cannot guarantee that your monitor will show the correct color, so minor deviations are possible.
We accept complaints in the following cases:
- if goods have been delivered that have not been ordered
- if the goods were delivered with a defect
The product must be returned in its original condition and in its original packaging, and must not be used.
The customer loses the right to the warranty by using the product and in the case of unauthorized modifying of the product, and any intervention on the product. In all these cases, the complaint will not be accepted.
In order to exercise the right to a warranty, a copy of the invoice confirming the purchase must be attached to the product being returned. Complaints sent by parcel distribution must be properly packaged. All complaints improperly packaged or those with visible mechanical damage in transport will not be accepted but will be returned to the sender at his expense.
Complaints must be submitted by regular mail or e-mail within 14 days from the date of collection of the product, and the product submitted to the delivery service within 14 days from the date of collection of the product. Keep the receipt with the date of shipment. We do not accept subsequent complaints.
Measures to protect private data of customers
Statement on the protection of personal data of customers
Nonokai undertakes to protect the personal data of customers, by collecting only the necessary, basic information about customers / users that is necessary to meet our obligations; Lapidarium informs customers about how to use the collected data, regularly giving customers a choice about the use of their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.
All user data is strictly kept and is available only to employees who need this data to do their job. All Lapidarium employees and business partners are responsible for respecting the principles of privacy.
Data for Nonokai
Nonokai trades in the production and sale of silver jewelry
Zdenac 14, Rovinj, Croatia
OIB: 53579809436
MB: 97986046